Discussion topic: Remote Setup Unsuccessful
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Message posted on ‎10 Oct 2023 01:16 PM
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Remote Setup Unsuccessful
Remote will not pair. Repeated message "remote setup unsuccessful" This is despite sky sending new remote. Pressed 7&9 then did 1&3 still get the same message.
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All Replies
Message posted on ‎10 Oct 2023 01:29 PM
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Re: Remote Setup Unsuccessful
@Everydisplayname wrote:
Remote will not pair. Repeated message "remote setup unsuccessful" This is despite sky sending new remote. Pressed 7&9 then did 1&3 still get the same message.
Make sure you are pointing the Remote at the Q box infrared sensor when you press 1 & 3 together.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.
Message posted on ‎04 Nov 2023 01:02 PM
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Re: Remote Setup Unsuccessful
I received a replacement remote today and Connor pair?
I get the same result above?
working fine except volume control!
Message posted on ‎04 Nov 2023 01:09 PM
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Re: Remote Setup Unsuccessful
Doesn't work either!
Message posted on ‎04 Nov 2023 01:13 PM
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Re: Remote Setup Unsuccessful
So you can pair it but it doesn't control the volume? That doesn't sound like the same problem as the original post. Did it have your model of TV listed?
Message posted on ‎04 Nov 2023 01:37 PM
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Re: Remote Setup Unsuccessful
It controlled the sky Q box out of the box, but not the volume. In the past there has been a search my tv manufacturer?
Message posted on ‎04 Nov 2023 02:03 PM
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Re: Remote Setup Unsuccessful
I have now presses 7 & 9 on all other remotes that were connected to this to, have been though all steps and still new remote will not connect?
old remotes control sky but volume and speech commends no longer work!
this has stumped me!
Message posted on ‎04 Nov 2023 02:10 PM
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Re: Remote Setup Unsuccessful
When you do the 1 & 3 it should start the pairing process which includes the selection of TV model
Shouldn't need to touch any other remotes.
Message posted on ‎04 Nov 2023 02:16 PM
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Re: Remote Setup Unsuccessful
It doesn't, it just says set up failed?
Message posted on ‎04 Nov 2023 02:34 PM - last edited: ‎04 Nov 2023 02:35 PM
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Re: Remote Setup Unsuccessful
I'm going to escalate this as I don't know what can go wrong in that process. The box is in line of sight and you're pointing the remote at it, as it uses IR for that I think?
Watch out for a blue chat bubble once Sky respond.
Message posted on ‎04 Nov 2023 02:45 PM
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Re: Remote Setup Unsuccessful
Yep. I even searched where the or sensor is to ensure it's pointed at the right place 🤓
Message posted on ‎05 Nov 2023 09:56 AM
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Re: Remote Setup Unsuccessful
Thanks for escalating this. We’ve sent an invite to chat.
Message posted on ‎08 Nov 2023 10:17 AM
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Re: Remote Setup Unsuccessful
Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.
Message posted on ‎29 Mar 2024 12:25 PM
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Re: Remote Setup Unsuccessful
Hi @Chodley @Addie15 @Mr+Flibbles+86 I'm having the same issue, what was the resolution please? Thank
Message posted on ‎30 Mar 2024 04:20 PM
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Re: Remote Setup Unsuccessful
No idea. The chat seems to have been closed with no conclusion. Have escalated for you.
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