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Discussion topic: Recordings are spasmodic, non existent or "there is a technical fault!!

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This message was authored by NannySan This message was authored by: NannySan

Recordings are spasmodic, non existent or "there is a technical fault!!

Recording programmes has lost the plot lately.  Occcasionally they record and play, or say they have failed because of "Technical Fault with this Channel, please try later".    Sometimes they are scheduled to be recorded but do not record at all.  If I try and record during a programme because I am not able to finish watching ... there is that "technical fault" again.

 

Also I am not able to PAUSE anything any more.  Current programmes, or recorded ones.

 

It's all most unreliable and quite frankly doolally!  Can anyone help please?   I have tried resetting the router


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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Recordings are spasmodic, non existent or "there is a technical fault!!

Posted by a Superuser, not a Sky employee. Find out more

@NannySan wrote:

Recording programmes has lost the plot lately.  Occcasionally they record and play, or say they have failed because of "Technical Fault with this Channel, please try later".    Sometimes they are scheduled to be recorded but do not record at all.  If I try and record during a programme because I am not able to finish watching ... there is that "technical fault" again.

 

Also I am not able to PAUSE anything any more.  Current programmes, or recorded ones.

 

It's all most unreliable and quite frankly doolally!  Can anyone help please?   I have tried resetting the router


@NannySan Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Recordings are spasmodic, non existent or "there is a technical fault!!

Posted by a Superuser, not a Sky employee. Find out more

@NannySan wrote:

Recording programmes has lost the plot lately.  Occcasionally they record and play, or say they have failed because of "Technical Fault with this Channel, please try later".    Sometimes they are scheduled to be recorded but do not record at all.  If I try and record during a programme because I am not able to finish watching ... there is that "technical fault" again.

 

Also I am not able to PAUSE anything any more.  Current programmes, or recorded ones.

 

It's all most unreliable and quite frankly doolally!  Can anyone help please?   I have tried resetting the router


@NannySan Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
NannySan
Topic Author
This message was authored by NannySan This message was authored by: NannySan

Re: Recordings are spasmodic, non existent or "there is a technical fault!!

Thank you.  That worked.  So simple.  I had reset but this time I switched all off at the mains and left it for a while and when I rebooted all was fine.  Many thanks 🙂

 

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