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Discussion topic: Recording not playing back

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This message was authored by: Shazia+adeeb

Recording not playing back

It's been some time now that my recordings stop playing back midway through or pause and I have to turn off the box and restart it every time. I can understand it happening once but not every time a play a recording, and also another thing is that if my box has been on standby and I try to turn it on via remote it doesn't come on I have to turn it off at the mains and turn I'd back on for it to start functioning again 

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This message was authored by: oldfella

Re: Recording not playing back

Posted by a Superuser, not a Sky employee. Find out more

@Shazia+adeeb wrote:

It's been some time now that my recordings stop playing back midway through or pause and I have to turn off the box and restart it every time. I can understand it happening once but not every time a play a recording, and also another thing is that if my box has been on standby and I try to turn it on via remote it doesn't come on I have to turn it off at the mains and turn I'd back on for it to start functioning again 


Hi @Shazia+adeeb 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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