No picture only sound

[Leigh38]

I have sound on my SkyQ but a black screen on all channels. Can anyone help please. Thank you. 

[BenJoBanjo]

---

@Leigh38 wrote:

I have sound on my SkyQ but a black screen on all channels. Can anyone help please. Thank you. 

---

Try resetting the video output to the native 1080i.

To do this, on your Sky Q remote press the following buttons in order: 

HOME, 1, 0, 8, 0, HOME

Does the picture reappear?

[Leigh38]

Unfortunately not. Still only have sound with a black screen. So frustrating. 

[BenJoBanjo]

---

@Leigh38 wrote:

Unfortunately not. Still only have sound with a black screen. So frustrating. 

---

Have you fully powered off the Q box at the wall for a minute then turned it back on? Do the same with the TV. It might just be the HDMI handshake between the two devices. 

[Leigh38]

Oh my goodness who knew a handshake would be so effective? 😳 Thank you so much. I now have tennis with a picture. What a difference. 😂👏

[BenJoBanjo · Accepted solution]

---

@Leigh38 wrote:

Oh my goodness who knew a handshake would be so effective? 😳 Thank you so much. I now have tennis with a picture. What a difference. 😂👏

---

Excellent - glad it's working. Enjoy the tennis!