Recording failed no power

[DMIW]

My Sky Q box keeps loosing signal.   The latest recordings are saying failed no power when I know we have power as we were started watching a recorded programme when it went off.  I've tried rebooting the system multiple times and it's still sometimes down for hours.  We live in a block of flats and have the plug in power booster, which has just the green light.  We changed to Sky Q approx 3 years ago and it's the worse thing we've done.  Totally not fit for purpose.    Speak to Sky and they keep telling me to get the new online system.  I don't want that it doesn't suit our way of viewing tv as we record lots.

[Tom-W19]

Hi @DMIW 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147