Received replacement SkyQ box and message states no satellite signal

[Jonathan06]

Just received a new replacement Sky Q box and doesn't work. Getting message 'no satellite signal' - what should I do?

[Daniel0210]

@Jonathan06 

Is that the problem you had with the original box? 

A message displaying “no satellite signal” relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

If you are connected to a communal dish you’ll need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

[Jonathan06]

My previous issue with old box was 'hard disk error'

[oldfella]

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@Jonathan06 wrote:

Just received a new replacement Sky Q box and doesn't work. Getting message 'no satellite signal' - what should I do?

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Hi @Jonathan06 

Obviously you have had to remove and replace the  cables fin the back of the Q box.

Switch the box of at the mains and remove both connections from the back of the Qbox.

Carefully check the the central conductor in the F connectors is not bent or touching the cable screen or connector casing.

It should be straight and protruding by 2 to 3 mm.

[nigea99]

hi @Jonathan06 

If you have a communal dish the chances are that the LNB type is not set incorrectly
You need to check/change the LNB type to SCR - this is in an engineer's menu

To access it :

press Home
Scroll to Settings - but do not press enter/select at this point
Press 0 0 1 in sequence followed by the Enter/ select button
you should now get the engineer's menu

Select the LNB Type & set to SCR if necessary

After changing the LNB type power down your SKY Q box and restart it for the change to come into effect