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Discussion topic: Re: Replacement Sky Q box - no power socket?!

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Replacement Sky Q box - no power socket?!

Posted by a Superuser, not a Sky employee. Find out more

@Unit8976 

 

All Sky Q boxes use an IEC C7 'figure 8' power socket towards the right hand side of the rear panel, apart from the v2 main Q box which has a circular multipin connection and an external transformer block.

 

Q_Rear_Orange.jpeg

 

Unfortunately where a v2 is issued as a doorstep replacement, it's not unknown for the transformer to remain in the packaging and return to Sky with the defunct hardware.

 

2TB_v2_PSU.png

 

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This message was authored by Unit8976 This message was authored by: Unit8976

Replacement Sky Q box - no power socket?!

Hi all,

 

My first ever Sky Q box died of a hard disk failure within 2 weeks. 

 

Sky provided a replacement 2TB box this morning BUT despite extensive searches on the back I can find no power socket on the new box. The manual says it should be next to the LNB inputs - but it just isn't.     Is the power input hidden behind a flap, or located elsewhere on the box?  Or is it supposed to charge wirelessly like some of the new smartphones?

 

No doubt I am missing something obvious but help would be appreciated.  

This message was authored by Unit8976 This message was authored by: Unit8976

Re: Replacement Sky Q box - no power socket?!

Very helpful reply, thank you.    I did indeed get a box with the transformer unit & therefore am now powered up.    Most grateful - but would gently suggest that the set up leaflet should mention this transformer unit option.  

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