This discussion topic has been answered Discussion topic: Radio programme information missing?
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Message posted on 14 Feb 2024 09:35 AM
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Re: Radio programme information missing?
Same for me too, it is totally blank this morning.
A box reboot had no effect.
As above, it has been reported in our Sky community closed area, so Sky are aware.
Sky Stream with two pucks (former Sky Q and Sky+ customer).
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Message posted on 14 Feb 2024 11:43 AM
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Re: Radio programme information missing?
Same here. No radio programmes at all.
Where is the other thread that was mentioned regarding this, please?
Message posted on 14 Feb 2024 11:47 AM
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Re: Radio programme information missing?
The only other thread is the one in a closed forum (for Superusers) where I've reported this to Sky and it has now been forwarded to the appropriate team to investigate.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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Message posted on 14 Feb 2024 02:25 PM
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Re: Radio programme information missing?
Yes same for me and very annoying particularly as I like recording dramas broadcast in episodes.. What is going on ?
Message posted on 14 Feb 2024 02:28 PM
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Re: Radio programme information missing?
As previous post - this has been reported to Sky who are working on a fix.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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Message posted on 14 Feb 2024 03:34 PM
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Re: Radio programme information missing?
I am also not getting any radio listings on Sky Q
Message posted on 14 Feb 2024 03:50 PM
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Re: Radio programme information missing?
Ii have the same problem since yesterday
Message posted on 14 Feb 2024 03:51 PM
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Re: Radio programme information missing?
Sky are aware of this issue.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 14 Feb 2024 04:01 PM
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Re: Radio programme information missing?
Me too!! Can't record anything. Prog info tables unpopulated, except with red "record" symbol where progs previously listed..
Message posted on 14 Feb 2024 04:01 PM
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Re: Radio programme information missing?
Thanks to all for reporting this. Mine has been OOS since Monday. Tried rebooting without success and complained today. Glad to see it`s not just me (but no consolation to any of us).
Message posted on 14 Feb 2024 04:51 PM
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Re: Radio programme information missing?
Yes, had this issue for a couple of days now. Timing bars appear with a blank space in between. Also, when a time slot is selected, the channel appears but no information. However when the "i" button is pressed the information is displayed.
Message posted on 14 Feb 2024 05:05 PM
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Re: Radio programme information missing?
Have found programme details using method suggested. Will not record however as required
Message posted on 14 Feb 2024 05:10 PM
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Re: Radio programme information missing?
Hi yes, mine is doing exactly the same. I tried it last night (13 Feb) but thought it was just a glitch, I have tried it again just now, but I still cant see any radio programmes. I usually record LBC Monday to Friday.
Message posted on 14 Feb 2024 06:20 PM
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Re: TV guide is not shown any radio programme
Im the same must be a Generic fault as such.I was watching sports news,the picture went black,it restarted and no Radio channel listings,also some programme information was very slow or even getting stuck on a playback etc.I will restart test if any improvements.The restart stuck thing has happened before for me and others,and or stuck many times sadly.Please help urgently,thank you Jace!
Message posted on 14 Feb 2024 06:23 PM
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Re: TV guide is not shown any radio programme
As already stated, Sky are aware of this and no doubt working on it.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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