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Discussion topic: Radio programme information missing?

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This message was authored by lettice This message was authored by: lettice

Re: Radio programme information missing?

Posted by a Superuser, not a Sky employee. Find out more

Same for me too, it is totally blank this morning.

A box reboot had no effect.

 

As above, it has been reported in our Sky community closed area, so Sky are aware.

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Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.

This message was authored by Adrian+Pease This message was authored by: Adrian+Pease

Re: Radio programme information missing?

Same here. No radio programmes at all.

Where is the other thread that was mentioned regarding this, please?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Radio programme information missing?

Posted by a Superuser, not a Sky employee. Find out more

@Adrian+Pease 

The only other thread is the one in a closed forum (for Superusers) where I've reported this to Sky and it has now been forwarded to the appropriate team to investigate. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Woodie This message was authored by: Woodie

Re: Radio programme information missing?

Yes same for me and very annoying particularly as I like recording dramas broadcast in episodes.. What is going on ? 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Radio programme information missing?

Posted by a Superuser, not a Sky employee. Find out more

@Woodie 

As previous post - this has been reported to Sky who are working on a fix.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by stonesfan This message was authored by: stonesfan

Re: Radio programme information missing?

I am also not getting any radio listings on Sky Q

 

This message was authored by P0ppy0ni0no1 This message was authored by: P0ppy0ni0no1

Re: Radio programme information missing?

Ii have the same problem since yesterday 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Radio programme information missing?

Posted by a Superuser, not a Sky employee. Find out more

@P0ppy0ni0no1 @stonesfan 

Sky are aware of this issue. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Fezakile This message was authored by: Fezakile

Re: Radio programme information missing?

Me too!! Can't record anything. Prog info tables unpopulated, except with red "record" symbol where progs previously listed.. 

This message was authored by A+D+Mills This message was authored by: A+D+Mills

Re: Radio programme information missing?

Thanks to all for reporting this. Mine has been OOS since Monday. Tried rebooting without success and complained today. Glad to see it`s not just me (but no consolation to any of us).

This message was authored by JonH19 This message was authored by: JonH19

Re: Radio programme information missing?

Yes, had this issue for a couple of days now. Timing bars appear with a blank space in between. Also, when a time slot is selected, the channel appears but no information. However when the "i" button is pressed the information is displayed.

This message was authored by Woodie This message was authored by: Woodie

Re: Radio programme information missing?

Have found programme details using method suggested. Will not record however as required

This message was authored by JOHNG1889 This message was authored by: JOHNG1889

Re: Radio programme information missing?

Hi yes, mine is doing exactly the same. I tried it last night (13 Feb) but thought it was just a glitch, I have tried it again just now, but I still cant see any radio programmes. I usually record LBC Monday to Friday.

This message was authored by jace777 This message was authored by: jace777

Re: TV guide is not shown any radio programme

Im the same must be a Generic fault as such.I  was watching sports news,the picture went black,it restarted and no Radio channel listings,also some programme information was very slow or even getting stuck on a playback etc.I will restart test if any improvements.The restart stuck thing has happened before for me and others,and or stuck many times sadly.Please help urgently,thank you Jace!

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: TV guide is not shown any radio programme

Posted by a Superuser, not a Sky employee. Find out more

@jace777 

As already stated, Sky are aware of this and no doubt working on it. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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