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Discussion topic: R

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Avatar for Stewarp
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This message was authored by: Stewarp

Message posted on ‎06 Feb 2026 06:53 PM

R

I have twice requested a replacement remote control and had emails to say this can't be processed. I have a mains box and 3 mini boxes and 2 remotes are not working.

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Avatar for Chodley
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This message was authored by: Chodley

Message posted on ‎06 Feb 2026 07:01 PM

Re: R

Posted by a Superuser, not a Sky employee. Find out more

Have you tried the remote re-pairing process?

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Avatar for Laing1
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This message was authored by: Laing1

Message posted on ‎06 Feb 2026 07:58 PM

Re: R

Posted by a Superuser, not a Sky employee. Find out more
@Stewarp wrote:

I have twice requested a replacement remote control and had emails to say this can't be processed. I have a mains box and 3 mini boxes and 2 remotes are not working.

@Stewarp if you are receiving these e-mails your only options to get replacements is either call Sky or purchase new remotes yourself 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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This message was authored by: TimmyBGood

Message posted on ‎06 Feb 2026 08:03 PM

Re: R

Posted by a Superuser, not a Sky employee. Find out more

@Stewarp 

 

https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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