Q box wont accept correct Hyperoptic password

[Darrin+N]

Newish Q box and mini. Was dropping connection on both, now won't even connect main box. Swapped mini box yesterday - both worked - this morning - neither work and won't connect to Hyperoptic Broadband. Everything else in house connected. Tried reset turning off on after 30

mins - just want it to work. Never been like this in 18 yrs of Sky membership 

[PandJ2020 · Accepted solution]

The main box will only connect over 2.4GHz band.  Ensure your router has this band enabled and doesn't steer to 5GHz as connections will be dropped.  If possible a split set of SSID's is ideal.

[Darrin+N]

Thank you - I'll give that a go and report back 

[Darrin+N]

Ok, an update 

My Hyperoptic router they recommend not splitting the frequencies. Last night the main box sprung into life and connected automatically - I can disable a 5ghz band from the box but haven't yet.

Tonight it's the mini box connection

[Laing1]

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@Darrin+N wrote:

Ok, an update 

My Hyperoptic router they recommend not splitting the frequencies. Last night the main box sprung into life and connected automatically - I can disable a 5ghz band from the box but haven't yet.

Tonight it's the mini box connection

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@Darrin+N as you have a third party internet provider your minis need to connect to your main box by wifi they use a 5GHz mesh created by the main box so using the WPS button on the minis and main box