Q box recordings have deaf signings when not requested

[Peter+f+a]

my q box has started including a person providing sign language although this is not requested when we record programmes

[oldfella]

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@Peter+f+a wrote:

my q box has started including a person providing sign language although this is not requested when we record programmes

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Some channels include this @Peter+f+a .

There is no option to remove it.

You need to check all showings of the program to see which ones include sign language.

There is an Option in Settings - Accessibility where you can highlight programs with sign language in the TV Guide.   One way of avoiding them.

[Janie]

WHY SKY?  This is so ridiculous.  What is the .00000% of people who require this yet 99.9999999% are forced to have this pop up and can't get rid of it!  

The way we got rid of it was delete the version we had downloaded and redownload the programme.  It seems to work.  

SKY SORT THIS OUT.  What a saga!

[Laing1]

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@Janie wrote:

WHY SKY?  This is so ridiculous.  What is the .00000% of people who require this yet 99.9999999% are forced to have this pop up and can't get rid of it!  

The way we got rid of it was delete the version we had downloaded and redownload the programme.  It seems to work.  

SKY SORT THIS OUT.  What a saga!

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@Janie can you give an example of what programme you downloaded