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Discussion topic: Q box not working

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Avatar for Walcroft17
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This message was authored by: Walcroft17

Message posted on ‎06 Jun 2023 02:00 PM

Q box not working

The Q box is not eirking

we have tried everything to get it re booted 

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Avatar for Deedee36
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This message was authored by: Deedee36

Message posted on ‎06 Jun 2023 02:08 PM

Re: Q box not working

Posted by a Superuser, not a Sky employee. Find out more

@Walcroft17  When you say not working do you mean will not turn on or have you got an onscreen message ??

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“Trying to help improve sky glass”
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This message was authored by: Walcroft17

Message posted on ‎06 Jun 2023 03:03 PM

Re: Q box not working

Sky are sending out new Q box 

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This message was authored by: Daniel0210

Message posted on ‎06 Jun 2023 03:11 PM

Re: Q box not working

Posted by a Superuser, not a Sky employee. Find out more

@Walcroft17 

That will be a swap on your doorstep then. Just remember to take your viewing card out of the faulty box before it disappears into a van. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Walcroft17

Message posted on ‎08 Jun 2023 10:16 AM

Re: Q box not working

New sky box fitted. But still not syncing 

eife been looking on mine and it appears to be an issue with our brand new Samsung tv

over 60 people mentioned they had issues with the tv

so back to richer sounds to see what they suggest 

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Message posted on ‎08 Jun 2023 11:28 AM - last edited: ‎08 Jun 2023 11:29 AM

Re: Q box not working

We need more information about the tv, the issue and what steps you've tried to resolve it. No good just stating it isn't 'eirking'.

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