Q and record button on premanently- only way to use is to take the power cable out to reset

[Geonelly]

I believe my box is faulty the Q is permanantly highlighted blue and the record button on.

Its been like this for months. I believe the box needs replacing

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147