I can't download or watch any of my recordings

[Craigman_79]

When I try to watch a recording the screen is just blue. When I try to download any content it states I have a technical issue 

[Laing1]

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@Craigman_79 wrote:

When I try to watch a recording the screen is just blue. When I try to download any content it states I have a technical issue 

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@Craigman_79 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

[Craigman_79]

I have tried turning it off at the wall although I did not put it into standby mode first. I will try this. Thanks 

[Craigman_79 · Accepted solution]

I have spoken to sky this morning. We have reset my box. Lost all recordings. Seems ok for moment. If this does not work I will need a new sky Q box. Thanks for your help.