Discussion topic: Problems with Netflix

This message was authored by: Renial · ‎30 Jul 2024

My Netflix is not working. I tried through my Sky box and through my tv. Sky box doesn't load Netflix and through tv it says this device is not in my household. I am the account holder and my I pay for Netflix. This is an ongoing issue and I'm pretty disappointed on your service. Please help!!

This message was authored by: Daniel0210 · ‎30 Jul 2024

@Renial

Are you just seeing the red spinning circle when launching?

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: nigea99 · ‎30 Jul 2024

@Renial wrote:

My Netflix is not working. I tried through my Sky box and through my tv. Sky box doesn't load Netflix and through tv it says this device is not in my household. I am the account holder and my I pay for Netflix. This is an ongoing issue and I'm pretty disappointed on your service. Please help!!

hi @Renial

Please may I suggest a full power down restart of both your Router & SKY Q box.

If the problem remains you may need to login to Netflix via a Tablet or Computer to manage your devices / Household

https://help.netflix.com/en/node/128339

Discussion topic: Problems with Netflix

Problems with Netflix

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