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Discussion topic: Problems with Netflix

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This message was authored by: Renial

Message posted on ‎30 Jul 2024 12:41 PM

Problems with Netflix

My Netflix is not working. I tried through my Sky box and through my tv. Sky box doesn't load Netflix and through tv it says this device is not in my household. I am the account holder and my I pay for Netflix. This is an ongoing issue and I'm pretty disappointed on your service. Please help!!

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Superuser
This message was authored by: Daniel0210

Message posted on ‎30 Jul 2024 12:45 PM

Re: Problems with Netflix

Posted by a Superuser, not a Sky employee. Find out more

@Renial 

Are you just seeing the red spinning circle when launching? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: nigea99

Message posted on ‎30 Jul 2024 12:54 PM

Re: Problems with Netflix

Posted by a Superuser, not a Sky employee. Find out more
@Renial wrote:

My Netflix is not working. I tried through my Sky box and through my tv. Sky box doesn't load Netflix and through tv it says this device is not in my household. I am the account holder and my I pay for Netflix. This is an ongoing issue and I'm pretty disappointed on your service. Please help!!

hi @Renial 

 

Please may I suggest a full power down restart of both your Router & SKY Q box.

 

If the problem remains you may need to  login to Netflix via a Tablet or Computer to manage your devices / Household

 

 https://help.netflix.com/en/node/128339

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