Problems accessing Netflix APP on Sky Go since Dec 18, 2023

[SunshineLeo]

I have been having problems accessing the Netflix APP on Sky Go since Dec 18, 2023.  I just get a red circle going round and round trying to load.  I have tried switching off my Sky box and also tried the fix it solution, clicking on settings, typing in 001 and enter and refreshing Apps, but no luck.

I really shouldn't be paying for a Netflix subscription, which I only watch on Sky, if I can't watch any content.

[Jones_The_Cat]

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@SunshineLeo wrote:

I have been having problems accessing the Netflix APP on Sky Go since Dec 18, 2023.  I just get a red circle going round and round trying to load.  I have tried switching off my Sky box and also tried the fix it solution, clicking on settings, typing in 001 and enter and refreshing Apps, but no luck.

I really shouldn't be paying for a Netflix subscription, which I only watch on Sky, if I can't watch any content.

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Netflix is not accessed via Sky Go, it is accessed via the Netflix app either on your Sky Q box or on any other device such as your TV or mobile phone or Firestick, etc. 

[SunshineLeo]

Apologies of course I meant Sky Q

[Jones_The_Cat]

Does your TV have the Netflix app built in? You can login to the app using the same email address/password you use for the Netflix app on Sky Q. 

[Laing1]

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@SunshineLeo wrote:

I have been having problems accessing the Netflix APP on Sky Go since Dec 18, 2023.  I just get a red circle going round and round trying to load.  I have tried switching off my Sky box and also tried the fix it solution, clicking on settings, typing in 001 and enter and refreshing Apps, but no luck.

I really shouldn't be paying for a Netflix subscription, which I only watch on Sky, if I can't watch any content.

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@SunshineLeo this is know problem that Sky and Netflix are investigating  see link below to larger thread regarding this 

https://helpforum.sky.com/t5/Sky-Q/Netflix-often-not-working-on-SkyQ/m-p/4428388#M602362

[SunshineLeo]

Thank you!