20 Dec 2023 10:02 AM
Sky Q box no signal turned off and tried to reset still no signal and no engineer until 3/1/24@JGS61
20 Dec 2023 10:09 AM
Posted by a Superuser, not a Sky employee. Find out more
@JGS61 wrote:Sky Q box no signal turned off and tried to reset still no signal and no engineer until 3/1/24@JGS61
No signal or 'no satellite signal?
20 Dec 2023 10:20 AM
Posted by a Superuser, not a Sky employee. Find out more@JGS61
”No signal” tends to be a message from your TV (in which case check the cables going to the TV). A “no satellite signal” message relates to your Sky box.
If a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. After that look at the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.
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