Problem with Q box

[Problemswithwif]

Unable to get on sky apps. Says there is a problem. I have done alk the checks and still not resolved. Please send an engineer. I am 70 and live on my own so need help.

[nigea99]

hi @Problemswithwif 

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
Escalation Info 

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Danz994]

Good afternoon @nigea99 Thanks for making us aware of this. I'll send @Problemswithwif an invite now and we can assist further. Thanks, Danielle