This discussion topic has been answered Discussion topic: I player

This message was authored by: Jules19671 · ‎29 May 2026

Screen saying that we need to upgrade player subscription

This message was authored by: TimmyBGood · ‎29 May 2026

@Jules19671 wrote:

Screen saying that we need to upgrade player subscription

Is it telling you that a BBC account is required?

Alternatively, is it finding BBC content on a different streaming service?

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Angel_Aka · ‎29 May 2026

@Jules19671 wrote:
Screen saying that we need to upgrade player subscription

There is no iPlayer subscription - it comes as part of your TV licence fee.

Is this message definitely coming from a Sky service or is it from your smart TV?

This message was authored by: TimmyBGood · ‎29 May 2026

@Jules19671 wrote:

Screen saying that we need to upgrade player subscription

Is it telling you that a BBC account is required?

Alternatively, is it finding BBC content on a different streaming service?

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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