@Chris1101 wrote:
I can watch prime video on 2 of my 3 TVs but not on the main tv
Beyond a power cycle (turn the box off at the mains for at least 5 - 10 minutes), followed by an apps refresh (instructions below), there isn't much else I can offer in terms of ideas beyond using another device to watch Prime Video if you can.
There isn't any known issues that I am aware of currently affecting the Prime Video app on Sky Q.
How to try an 'apps refresh' in the installer menu:
From the Sky Q Home screen navigate down to Settings in the left hand menu, but do not select Settings (i.e. click into it).
With Settings highlighted press 0 0 1 on your remote keypad and then click on the circular dot button in the middle of the 4 directional arrows on your remote to confirm.
Next, select Apps, then highlight Refresh all Apps on this box.
You'll see a message that says, "Your apps are being refreshed" and this will stay on screen until you press Dismiss or Back on your remote to return to normal viewing. It’s recommended waiting at least 5 minutes before doing so.
Note that an apps refresh can take up to 24 hrs to complete, so be patient 👍🏻
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sky Q | sky Mobile | EE Full Works FTTC | LG B6 OLED | SONOS Beam 2
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