Discussion topic: Problem with Prime video app
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 03 Jun 2026 04:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Problem with Prime video app
Hi, I can't connect to anything on my prime video app . Everytime I try and play something it says "Something went wrong, please try again later" I've tried rebooting the sky box, refreshed the apps. Can someone please help?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 03 Jun 2026 07:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Problem with Prime video app
@Victoria132 wrote:Hi, I can't connect to anything on my prime video app . Everytime I try and play something it says "Something went wrong, please try again later" I've tried rebooting the sky box, refreshed the apps. Can someone please help?
Rebooting the Sky box (unplug from the mains for a good 5 minutes) and refreshing apps are the standard first steps.
Seeing as you have done that, then there is only really rebooting the broadband router/hub and signing out, then back into Prime Video as further steps that you can try.
sky Q | sky Mobile | EE Full Works FTTC | LG B6 OLED | SONOS Beam 2
If you found my post helpful, please give it a like.
If my post helps solve your issue, please use Mark as Answer to assist others.
Please Note: I am not a sky employee, just a customer the same as you.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page