Problem finding sky q box on network

[Rebecca272]

Tried everything and still not connecting but working fine up until an hour ago 

[Ecosse]

I'd suggest fully rebooting both the router and the Sky Q main box.

Unplug both of them, same time, from the wall for at least 30 seconds.

Plug back in the router only, get it up and running, and run a speed test on your mobile. Now plug back in the Sky Q box, go to settings, and reset the network settings section. Then scan for your router, add in your password, and hopefully, you're back up and running.

Good luck.

[Adubi]

Just got a new contract and my second box not working ErrorMR104

[Adubi]

Problem finding my sky Q box on the network 

[Laing1]

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@Adubi wrote:

Problem finding my sky Q box on the network 

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@Adubi Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot the mini box 

[kadie+louise]

I have this message daily I wish to resolve please help 

[Chodley]

On a mini?

[kadie+louise]

Yp every night error mr104 

[Chodley]

Does the Q lose its internet connection too?

[kadie+louise]

Sometimes but not like it us to before I got booster 

[Chodley]

I meant specifically when the mini error happens.

[kadie+louise]

After 12am daily, probably after or waist update is happening which is a pest as well, all i want is to go to bed and watch TV but no I have to run down turn on qbox wait for that to do what it's doing then go back to upstairs mini box to sort out from then as well, sometimes it losses both internet and losses qbox but most times it's lossing qbox, I have had a new qbox and new mini box and had phoneline and  broadband box replaced and added internet booster off sky this issue still happens

[Chodley]

When you say after midnight - are we talking as late as 2 when it does its daily refresh cycle?

[kadie+louise]

I go bed at 12, 1, 2, 3am mini box is like this at these times until I come down to qbox and turn on,  as the Q light is blue on main qbox but after a couple of seconds it comes on and sometime the mini box is then working or sometimes I have to reactivate 

[Chodley]

Hmm

at 12 that's odd. At 3 it's expected.

Try setting the Eco mode to Active.