Problem finding sky q box on network

[Rebecca272]

Tried everything and still not connecting but working fine up until an hour ago 

[Ecosse]

I'd suggest fully rebooting both the router and the Sky Q main box.

Unplug both of them, same time, from the wall for at least 30 seconds.

Plug back in the router only, get it up and running, and run a speed test on your mobile. Now plug back in the Sky Q box, go to settings, and reset the network settings section. Then scan for your router, add in your password, and hopefully, you're back up and running.

Good luck.

[Adubi]

Just got a new contract and my second box not working ErrorMR104

[Adubi]

Problem finding my sky Q box on the network 

[Laing1]

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@Adubi wrote:

Problem finding my sky Q box on the network 

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@Adubi Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot the mini box