Prime Video Sound

[A1CDR]

If I use Sky to access Prime Video and select a film, it runs but with no sound. If I choose the trailer of the same film, I have sound. Similarly, if I use Sky to access Disney+, there is no sound.

[A1CDR · Accepted solution]

All resolved. The Sky Setup for Audio had been switched to Dolby Digital Plus instead of Dolby Digital. As trailers are not recorded in Atmos, they came through fine. The rest were blocked as my soundboard doesn't support Atmos

[nigea99]

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@A1CDR wrote:

All resolved. The Sky Setup for Audio had been switched to Dolby Digital Plus instead of Dolby Digital. As trailers are not recorded in Atmos, they came through fine. The rest were blocked as my soundboard doesn't support Atmos

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Glad you got it resolved and  thank you for posting & marking the answer - hopefully this will help others in the future who may have similar problems 

I did think to suggest checking the Audio settings & nearly replied yesterday  but for some reason I didn't think to suggest checking for DD+ so sorry for not responding.before you managed to suss it for yourself.