My sky tv box wont connrct to sky wifi router

[Izzy+veronique+17]

My sky tv box won't connect to my sky router

[oldfella]

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@Izzy+veronique+17 wrote:

My sky tv box won't connect to my sky router

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Hi @Izzy+veronique+17 

Have you correctly carried out a Network reset on your Q box?

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your Sky router.
You will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.

[DealTracker]

Hi!

Please tell us the error on the screen. Its hard for us to know what you are facing without any error.