Poor signal

[Tracy2]

I have a Sky Q box when viewing channels the picture will become pix-elated, break up and then they signal drops out and the picture freezes.

[Addie15]

Hi there, Tracy2. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Quoman7]

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@Tracy2 wrote:

I have a Sky Q box when viewing channels the picture will become pix-elated, break up and then they signal drops out and the picture freezes.

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Hi @Tracy2 Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

[Chodley]

And if that doesn't work it sounds like the dish is misaligned or blocked. Hopefully the chat support can diagnose.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks