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This message was authored by: CarlW2020

Picture issue

I've started having a weird issue with the picture on my Q. It only affects shows that are not in full 16:9 format; ie ones that have the "black bars"* on them.

After a few seconds, the picture will stretch to fill the screen. I have only seen it happen with the streaming services right now as I'm not watching any shows on the standad channels that have the "black bars" on them.

I assume it's the box rather than my TV but I have no way to tell as I don't have another streaming stick to test against. (Hmm. I do have some apps on my TV so I might try one of those tomorrow.)

Anyone got any thoughts?

Thanks.

(* Yes, I know they're not really black bars but you know what I mean!)

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This message was authored by: CarlW2020 Answer

Re: Picture issue

FINAL UPDATE:

As the same thing happens with discs, that means it's the TV not the box 😠

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This message was authored by: lettice

Re: Picture issue

Posted by a Superuser, not a Sky employee. Find out more

Do you have any examples of series or films that show this?

Plus, also mention what third party apps is this happening on

 

 A picture of what is showing may help.

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This message was authored by: Chodley

Re: Picture issue

Posted by a Superuser, not a Sky employee. Find out more

I would assume it's the TV and not the box.

This message was authored by: PandJ2020

Re: Picture issue

Posted by a Superuser, not a Sky employee. Find out more

@Chodley wrote:

I would assume it's the TV and not the box.


I would agree - check aspect settings for 'auto' / 'fill' or similiar.

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: BenJoBanjo

Re: Picture issue

@CarlW2020 

Are the black bars either side of the content you are watching (pillarboxing) or at the top and bottom of the screen (letterboxing)? 

Depending on how your TV is set up, 4:3 pillarboxed content (almost square) may be stretched horizontally to fill the 16:9 ratio of your TV.  

This message was authored by: nigea99

Re: Picture issue

Posted by a Superuser, not a Sky employee. Find out more

@CarlW2020 wrote:

I've started having a weird issue with the picture on my Q. It only affects shows that are not in full 16:9 format; ie ones that have the "black bars"* on them.

After a few seconds, the picture will stretch to fill the screen. I have only seen it happen with the streaming services right now as I'm not watching any shows on the standad channels that have the "black bars" on them.

I assume it's the box rather than my TV but I have no way to tell as I don't have another streaming stick to test against. (Hmm. I do have some apps on my TV so I might try one of those tomorrow.)

Anyone got any thoughts?

Thanks.

(* Yes, I know they're not really black bars but you know what I mean!)


hi @CarlW2020 

 

It depends on how the image is being sent & whether it is maintaing the 4:3 format & letting the TV make the decision on how to show it - in which case it is down to the 'Aspect' setting (most TVs call it that I think) which may have options like auto/zoom,16:9,4:3

 

For any HD Satellite channel I think they always broadcast in 16:9 and usually add the black bars either side to maintain the aspect ratio - I think some SD channels may use 4:3 to let the TV decide

 

Regarding the ratio, you probably know but:


The reality is that 4:3 content clearly is not the same as modern TV s screen ratio of 16:9 & thus something has to happen

Thus there are roughly three options

1) add black bars either side of the 4:3 image showing the full 4:3 image and ensuring that the 4:3 image is not distorted

 

2) fill the 16:9 screen by cutting off content either top & bottom - this may be done by adjusting how much is cut off either on the top vs bottom depending on where the action is (the same amount must be cut off -but may be adjusted up and down as to where)

 

3) fill the 16:9 screen by distorting the 4:3 content leaving all the  4:3  image to be shown but the picture is stretched - sometimes this is done by stretching more at the edges and leaving the central portion correct



Similar things may have to happen with any films shot in wider aspects (e.g. 2.39:1) which again are different to the the 16:9 physical screen (16:19 which is approx  1.78:1). In this case any black bars used are top & bottom. 


This latter difference is what had to happen when Films not shot in 4:3 were shown on the older 4:3 TVs

In the UK the option to show films in those days was usually the one similar to 2) above and was known as Pan & Scan because they would Pan along the image to central the image on the action cutting off the edges of the film.

In Europe more often and in the UK occasionally we would see films in original aspect with the black bars top & bottom 

I have always been a fan of seeing the whole image in the original aspect using option 1)  to add back bars to fill the rest of the physical screen - this tends to be the usual method of showing 4:3 content now on HD/4K TVs

We know some people feel they are loosing out by having the back bars - which they are not  - and would prefer either of the 2 options 2) & 3) to utilise the full screen but with either the loss of some of the action in option 2) or the distortion of option 3)

 

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This message was authored by: CarlW2020

Re: Picture issue

Sorry. Top and bottom. And my TV is set up to display all content correctly. It has only just started doing this.

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This message was authored by: CarlW2020

Re: Picture issue

Anything is possible 🙂

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This message was authored by: CarlW2020

Re: Picture issue

Kinda figured my explanation was accurate enough. 🤷‍♂️

 

It is happening on any programme on streaming services (Paramount, Disney, etc.) with shows that in anything other than 16:9 W/S.

 

Sometimes happens with the menus too.

 

So this...

 

2025-08-27 20.22.58.jpg

becomes this...

 

2025-08-27 20.22.30.jpg

 

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This message was authored by: CarlW2020

Re: Picture issue

No need. No settings have changed since this issue started within the last week.

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This message was authored by: CarlW2020

Re: Picture issue

UPDATE:

 

I just sat down to watch some telly and it seems it's now also happening on standard channels and a "full screen" picture.

 

It's only a subtle and it may not bother some people but it really bothers me! 😠

 

Still not sure if it's the TV or the Q though. The only other source I have is disc so I'll try one of those. If it happens with that then it's the TV. If not it's the Q.

 

 

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This message was authored by: BenJoBanjo

Re: Picture issue


@CarlW2020 wrote:

UPDATE:

 

I just sat down to watch some telly and it seems it's now also happening on standard channels and a "full screen" picture.

 

Still not sure if it's the TV or the Q though. The only other source I have is disc so I'll try one of those. If it happens with that then it's the TV. If not it's the Q.

 

 


What's the make/model of TV? Could someone have accidentally pressed the picture mode (or equivalent) button on the TV remote?

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This message was authored by: CarlW2020

Re: Picture issue

No there's only me here. It's a 6 year old Philips.

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This message was authored by: CarlW2020

Re: Picture issue


@CarlW2020 wrote:

UPDATE:

 

I just sat down to watch some telly and it seems it's now also happening on standard channels and a "full screen" picture.

 

It's only a subtle and it may not bother some people but it really bothers me! 😠

 

Still not sure if it's the TV or the Q though. The only other source I have is disc so I'll try one of those. If it happens with that then it's the TV. If not it's the Q.

 

 


 

I think I may have been imagining this as it's fine now. (Standard channel, full screen.)

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- Sky Q 1TB box with Signature, Ultimate & Cinema
- "I'm not small, I'm fun-size"
This message was authored by: BenJoBanjo

Re: Picture issue


@CarlW2020 wrote:

@CarlW2020 wrote:

UPDATE:

 

I just sat down to watch some telly and it seems it's now also happening on standard channels and a "full screen" picture.

 

It's only a subtle and it may not bother some people but it really bothers me! 😠

 

Still not sure if it's the TV or the Q though. The only other source I have is disc so I'll try one of those. If it happens with that then it's the TV. If not it's the Q.

 

 


 

I think I may have been imagining this as it's fine now. (Standard channel, full screen.)


Doing a quick Google on Philips TVs brings up this:

 

https://www.philips.co.uk/c-f/XC000015750/how-to-change-the-picture-format-of-philips-tv 

 

It would definitely be worth using the remote from your TV just to check which format is currently selected. The TV may have somehow changed the format to Stretch, perhaps with a conflicting infrared command from your Sky remote. 

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