Sky QMini Box sound

[Murdoch2020]

My sky Q mini box sound blips out every 16 seconds. If I switch off and on at the wall it works again for a while. Other posts suggest reset settings on the 001 menu, this does not fix it.

Any suggestions? Will sky replace the box / be able to help? The box has always done it for years, but we usually just reset it and it works for a few hours.

[Chodley]

is this over optical or hdmi?

[Murdoch2020]

It's using HDMI

[Chodley]

Maybe try another cable

is it in the arc socket? Shouldn't be but also that shouldn't cause this. Just making wild guesses really.

[TimmyBGood]

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@Murdoch2020 wrote:

 Will sky replace the box / be able to help? 

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All Sky Q television hardware is loaned to subscribers and replaced free of charge (typically by doorstep exchange) where necessary: you'll need to call Sky and log a fault with them for this to happen.

[Chodley]

The online box troubleshooter also ends in a box replacement if all other options are exhausted.