Picture issue

[BenJoBanjo]

@CarlW2020 

Also might be worth checking the HDMI cable between your Q box and the TV. It may be that the signal is being interrupted briefly and the correct picture size information is not being passed to the TV. 

Try removing the cable, checking for dust, then replace it. Perhaps try a different cable if you have one, or consider a new certified HDMI 2.1 cable to future proof yourself. They cost less than £10 on Amazon. Also check the video output settings on the Q box. If your TV is 4K and you have Q set to 2160P then try switching to the native 1080i for HD broadcasts, then switch it back to 2160P. 

[CarlW2020]

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@BenJoBanjo wrote:

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@CarlW2020 wrote:

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@CarlW2020 wrote:

UPDATE:

I just sat down to watch some telly and it seems it's now also happening on standard channels and a "full screen" picture.

It's only a subtle and it may not bother some people but it really bothers me! 😠

Still not sure if it's the TV or the Q though. The only other source I have is disc so I'll try one of those. If it happens with that then it's the TV. If not it's the Q.

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I think I may have been imagining this as it's fine now. (Standard channel, full screen.)

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Doing a quick Google on Philips TVs brings up this:

https://www.philips.co.uk/c-f/XC000015750/how-to-change-the-picture-format-of-philips-tv 

It would definitely be worth using the remote from your TV just to check which format is currently selected. The TV may have somehow changed the format to Stretch, perhaps with a conflicting infrared command from your Sky remote. 

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Thanks but I don't need that. As I said, nothing has changed except this new fault showing up,

[CarlW2020 · Accepted solution]

FINAL UPDATE:

As the same thing happens with discs, that means it's the TV not the box 😠

[Chodley]

I already knew that 😉

Must be possible to switch that off. Possible it's a fault but seems really niche. A setting might have changed (or been added) thanks to an automatic firmware update on the TV so it's worth double checking.

[CarlW2020]

It was actually my fault! 😳

I had forgotten that, the previous Saturday, I had watched a film on USB and had to change a picture format setting to make it the right AR.

Kinda didn't think it would affect anything else.

[Chodley]

😄

I admire your honesty and willingness to share the end of the story 

And yeah the options are usually input-specific so I can see why you missed it.