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This discussion topic has been answered Discussion topic: Paying for UHD but can’t get it.

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Avatar for NunkieMark
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Message posted on ‎08 Nov 2023 02:13 PM

Paying for UHD but can’t get it.

Hello everyone, I'm currently paying £8 a month for HD and £4 for UHD. Yet when I try to watch something in UHD I get the message that I need to upgrade to watch it. I'm sure I've got all the correct settings on my tv. I've tried ringing Sky but it's virtually impossible to get help. If anyone here can help me I'd really appreciate it. 

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This message was authored by: Daniel0210 Answer

Message posted on ‎08 Nov 2023 02:29 PM

Re: Paying for UHD but can’t get it.

Posted by a Superuser, not a Sky employee. Find out more

@NunkieMark 

Are you trying to watch UHD on a mini box ~ which you can't do? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by: Daniel0210 Answer

Message posted on ‎08 Nov 2023 02:29 PM

Re: Paying for UHD but can’t get it.

Posted by a Superuser, not a Sky employee. Find out more

@NunkieMark 

Are you trying to watch UHD on a mini box ~ which you can't do? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: NunkieMark

Message posted on ‎08 Nov 2023 03:15 PM

Re: Paying for UHD but can’t get it.

It's a Sky Q box Daniel. 

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Message posted on ‎08 Nov 2023 03:30 PM

Re: Paying for UHD but can’t get it.

Posted by a Superuser, not a Sky employee. Find out more
@NunkieMark wrote:

It's a Sky Q box Daniel. 

But is it the main Q box or the mini your having the issue with?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎08 Nov 2023 03:33 PM

Re: Paying for UHD but can’t get it.

Posted by a Superuser, not a Sky employee. Find out more

@NunkieMark 

You can't watch UHD programmes or recordings on a mini box which is why we need clarification on which box you're having this issue. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Message posted on ‎08 Nov 2023 03:36 PM

Re: Paying for UHD but can’t get it.

Posted by a Superuser, not a Sky employee. Find out more

Ensure the display settings is set to 2160P on the Q box (main only).

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎08 Oct 2024 10:59 PM

Re: Paying for UHD but can’t get it.

I have the same problem. Did you get yours resolved. If so, I'd appreciate your help. 

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Message posted on ‎11 Jan 2025 04:09 PM

Re: Paying for UHD but can’t get it.

no.not relevent

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Message posted on ‎11 Jan 2025 04:20 PM

Re: Paying for UHD but can’t get it.

Posted by a Superuser, not a Sky employee. Find out more

@xmas1 What isn't relevent? It would help if you tag the person your post relates to.

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Message posted on ‎11 Jan 2025 04:49 PM

Re: Paying for UHD but can’t get it.

Posted by a Superuser, not a Sky employee. Find out more
@xmas1 wrote:

no.not relevent

@xmas1 not sure who you are answering but you do realise this thread was started over a year ago with the last post almost 3 months ago 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
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Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
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