Discussion topic: Paying for UHD but can’t get it.

This message was authored by: NunkieMark · ‎08 Nov 2023

Hello everyone, I'm currently paying £8 a month for HD and £4 for UHD. Yet when I try to watch something in UHD I get the message that I need to upgrade to watch it. I'm sure I've got all the correct settings on my tv. I've tried ringing Sky but it's virtually impossible to get help. If anyone here can help me I'd really appreciate it.

This message was authored by: Daniel0210 · ‎08 Nov 2023

@NunkieMark

Are you trying to watch UHD on a mini box ~ which you can't do?

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

View this Answer within the discussion

This message was authored by: Daniel0210 · ‎08 Nov 2023

@NunkieMark

Are you trying to watch UHD on a mini box ~ which you can't do?

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: NunkieMark · ‎08 Nov 2023

It's a Sky Q box Daniel.

This message was authored by: GD1 · ‎08 Nov 2023

@NunkieMark wrote:

It's a Sky Q box Daniel.

But is it the main Q box or the mini your having the issue with?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Daniel0210 · ‎08 Nov 2023

@NunkieMark

You can't watch UHD programmes or recordings on a mini box which is why we need clarification on which box you're having this issue.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: PandJ2020 · ‎08 Nov 2023

Ensure the display settings is set to 2160P on the Q box (main only).

I am just another Sky customer and my views are my own

This message was authored by: Anthony801 · ‎08 Oct 2024

I have the same problem. Did you get yours resolved. If so, I'd appreciate your help.

Discussion topic: Paying for UHD but can’t get it.

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