Unable to pause or rewind live TV

[nigea99]

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@JohnRankine wrote:

I have the same problem this morning as well, is the fault at Sky's end?

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hi @JohnRankine 

As you will see I have moved your post onto another discussing this - please see the reply currently marked as Answer to advise SKY are now aware

[Lotty10710]

Thank you so much. I have now been able to pair the remote and dismiss the screen.

[Iangreaves67]

Help with live pause

[Tonto123]

my tv is working with my sky q box but i am unable to pause or rewind live tv. i am also unable to record.

[Emily147]

Hi I am having the same issue. I ca no longer pause or rewind. How do I fix that?

[caesarome]

@Iangreaves67 

I have moved your post to the topic at hand where you can see the post from Sky (the one marked as the answer) to say there are aware of this issue are are investigating.

[Dove+Cottage]

I have same problem live tv will not pause, a screen message says I cannot pause, rewind.

did sky q box reset then paired remote ok but still cannot pause live tv.

my LG remote pause button does exactly the same.

[Dove+Cottage]

I have same problem live tv will not pause, a screen message says I cannot pause, rewind.

did sky q box reset then paired remote ok but still cannot pause live tv.

my LG remote pause button does exactly the same.

[TonyCod]

I am having the same issue this morning, tried power down and also updating software but problem remains.  

[PhilW888]

So will you add further updates to this post when you have more info. on this issue?  I'm  unable to pause or rewind 101, 102, 103, 105, 203, 204, but can pause 104.

[Jon+Curtis]

I have same issue, tried re-booting sky q box and mini box but issue persists, maybe its a bigger issue up the line?

[LQ2]

Hi, i am not able to pause or rewind most channels on my Sky plus box this morning.  It was working yesterday.  I seem to be able to pause Gold channel ok.  The on screen message says to call the Broadcaster.  I followed the online instructions to rebuild the box but still not working.  I havent tried the full reset as i would lose all my recordings.  Is there anything else i can try?  My sky + box is old and i am only able to record certain certains as i lose the signal.  If i ring Sky what would they do?  WIll i have to do the full reset? Many thanks

[Dove+Cottage]

Please also see this post stating that SKY are aware - you may wish to subscribe to that discussion so you receive updates

[Dove+Cottage]

Please also see this post stating that SKY are aware - you may wish to subscribe to that discussion so you receive updates

[Jenny+wwh]

Yes getting the same problme here in Devon. 
Done a reboot.
Pause / rewindo only worlking for recordings now.

Samsung TV - not that that shoudl make any difference..

This was definatly an overnight thing - so maybe a dodge update -
Software Version showing is 
Q320.000.15.ooL (62axucc0

hardware version shhowing is

32B206