Paramount+

[Johnie-D]

Sky glass customer, this issue is STILL happening, haven't been able to watch anything but adverts on Paramount for weeks now, just says " oops, looks like your not connected to the internet" or something like that, yet a speed test on all other devices in the house showed at least 300mbps. Also carried out a pi g test to bbc.co.uk whilst this message was on screen and there was no loss through that!

What is going on???

[hughiepalmer]

I'm having this issue with Paramount+ on Sky Q. Doesn't really say much for either Sky or Paramount if this issue has been going on for so long. Everything else works. Just adverts that I don't even care about causing problems. 

[Sarah_hill]

Any update on this as still ongoing issue? 

[Johnie-D]

Still ongoing.

An earlier reply, marked as the answer, (https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3585154) stated it was an ongoing issue that sky and paramount were looking in to. I guess they gave up.

Sky no longer calls me, I just get a message saying they tried to call but missed me, yet I have no missed calls on my phone!!!

So I'm afraid I shall be suffering till the New Year when my broadband contract is due for renewal and then I shall dump sky and switch to Virgin. I can get all the tv I want as well as apple, netflix, disney and paramount apps all bundled in with superfast broadband for less than I am paying for my Sky Glass contract.

Sorry Sky, but you clearly don't care about your customers anymore, you charge to much and don't deliver when needed.

[Gazza1968]

Hi I'm having same issue on paramount plus only happens on so far goes to adverts goes green with sound no picture 

come on sky this been going on a long time isn't it time you fix this issue once & for all ? Also this puck needs fixing takes me ages to get it show a white light .  Great idea but useless ..  come sky fix this issue too ..