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This discussion topic has been answered Discussion topic: Paramount+

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This message was authored by: caesarome

Re: Paramount plus

Posted by a Superuser, not a Sky employee. Find out more

@KC9 

Is this on Sky Q, Glass or Stream ?

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This message was authored by: PoshMichele

Re: Paramount plus

Thanks , we keep trying this to no avail . It's getting really annoying as we want to watch Mobland .

This message was authored by: oldfella

Re: Paramount plus

Posted by a Superuser, not a Sky employee. Find out more

@PoshMichele wrote:

Thanks , we keep trying this to no avail . It's getting really annoying as we want to watch Mobland .


Hi @PoshMichele 

Assuming your Broadband Speed isn't the issue,


Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

This message was authored by: KC9

Re: Paramount plus

We are Sky Q

This message was authored by: noproblem

Re: Paramount+ issues

Exactly the same problem. I've updated software. Switch off and on both sky q box and internet box. Happens at 31 seconds left of second advert every time 

 

This message was authored by: lettice Answer

Re: Paramount+

Posted by a Superuser, not a Sky employee. Find out more

We have been told in an update from Sky today in our closed community area this is still with Sky and Paramount working for a solution.

It is being actioned. 

 

The same problem is occurring for Sky Glass and Stream customers;

As per the previous Sky status answered post in the thread for Sky Glass/Stream for the same issue;

 

Current status Answered post link on the Sky Glass and Stream issue thread 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

Did this answer not help you?

This message was authored by: Daniel0210

Re: Paramount+

Posted by a Superuser, not a Sky employee. Find out more

Post marked as the answer to provide an immediate view of the latest update. It can obviously change in due course. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: FedupTom

Paramount+ error 3005 sky Q

Paramount+ will stall on as breaks at 31seconds remaining then either display error code 3005 or skip to next episode.

It will then take up to half an hour going back and trying to continue watching the episode before it will work.

This has been going on for about 2 weeks now and it's very frustrating. Can someone recommend a fix

This message was authored by: caesarome

Re: Paramount+ error 3005 sky Q

Posted by a Superuser, not a Sky employee. Find out more

No fix as it is being investigated as you can see here:

 

https://helpforum.sky.com/t5/Sky-Stream/Paramount-Freezing-With-Error-3005-or-9999-Sky-Q-Stream-Glas...

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This message was authored by: Chodley

Re: Paramount+ error 3005 sky Q

Posted by a Superuser, not a Sky employee. Find out more

Is this the issue @Numbnumb was talking about?

 

is this only on Stream?

edit: ah no I see it says Q as well on that thread.

This message was authored by: lettice

Re: Paramount+ error 3005 sky Q

Posted by a Superuser, not a Sky employee. Find out more

@FedupTom wrote:

Paramount+ will stall on as breaks at 31seconds remaining then either display error code 3005 or skip to next episode.

It will then take up to half an hour going back and trying to continue watching the episode before it will work.

This has been going on for about 2 weeks now and it's very frustrating. Can someone recommend a fix


See the answered post above for an answer from Sky re working on a fix.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by: PoshMichele

Re: Paramount+

I have reported the issue to Paramount + and they're looking into it . I made them aware that I am not the only customer with this problem.

This message was authored by: Samcam123

Re: Paramount + error code 3005

I'm having the same issue, it's impossible to watch anything.  I've been onto Sky three times, once they updated Apps, that didn't work, then told me to play it on my phone for 15 minutes that worked but only until the next ads.  I've phone Sky again and they said there is a known issue paramount are working on and havd been since 21st March.  This affects Sky glass and Q.  It's rubbish as basically Paramount is not currently usable and I only pay for Sky Movies to get paramount !!! 

SKY, you need to sort this issue fast 

 

This message was authored by: PandJ2020

Re: Paramount + error code 3005

Posted by a Superuser, not a Sky employee. Find out more

@Samcam123 wrote:

SKY, you need to sort this issue fast 

 


...or, indeed, Paramount

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: lettice

Re: Paramount+

Posted by a Superuser, not a Sky employee. Find out more

Have noticed that this seems to have been fixed finally for me on my Sky Stream.

So hope it is now fixed for those of you on Sky Q having the same issue.

 

Watched the latest episode of Mobland and the last two episodes of 1923, without any problems.

 

Notice a few others are saying the same in the Sky Stream thread.

Hope it is now working for others here too.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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