Paramount+

[AmandaC2012]

I've been told that I have paramount+ free with my Sky account.

I have previously paid for this service. I have cancelled my subscription. I have tried logging in via the app using my sky ID says it does not recognise the email or password.

when I scan the qr code and I go to the sky website to activate it says I already have an an account.

please help me work out how I get the app to work as it's really frustrating!

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi AmandaC2012

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[AmandaC2012]

I still need help with this query.

[Invisiblename]

---

@AmandaC2012 wrote:

I still need help with this query.

---

I'll re-escalate this for you, but you must keep an eye open for the chat bubble.

[Tom-W19]

Thanks for escalating. We've sent an invite to AmandaC2012.

[Addie15]

Update-We are closing this now as we have not received further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[bob1234]

@AmandaC2012Have you tried using "Get Paramount+" rather than log in.

You should be able to scan the QR code link to it and then enter the code you have been given.

[AmandaC2012]

Yes I have, it's says account details are incorrect