Paramount+

[Paneuropean]

Why can't I get Paramount +, it is supposed to be free when you subscribe to sky

[Chodley · Accepted solution]

With Sky Cinema. You have that?

[Paneuropean]

• We have sky cinema but have never had paramount+

[Chodley]

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@Paneuropean wrote:

• We have sky cinema but have never had paramount+

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What happens when you try to open the App on your Q box? It should have a QR code that sends your phone (use its camera app not some 3rd party scanner as those are riddled with malware) to the Paramount Sky entitlement sign-up.

[JesusYemen]

I have the same issue, it says I am signed in but do not have a subscription, even though I have the full Sky package. It worked when Sky first introduced it, but hasn't for some time.

[redlipz06]

I have the same issue and called the sky tech team yesterday but the issue was not resolved. However, I was able to learn from them where to reset the apps, the settings, the hard drive and even a factory reset when the guy was guiding me to troubleshoot the issue. He asked me to reset the apps but it did not work even after 24 hours.

The next day, I tried the reset settings instead and I was able to resolve my issue. I hope the below will help you as well. Disclaimer: This is not a guarantee but may be worth a try as your last resort.

1. Go to Sky Home on your Sky box.

2. Hover on the Settings option (do not click, just hover on it).

3. On your remote keypad, enter 001.

4. Finally, click on the Settings option. You'll see a warning at the top to only make changes there if the Sky team told you so. (i ignored this warning, proceed at your own risk).

5. Go to the Reset option.

6. Click on the Reset settings sub-option. It will unpair your remote and reset your box to factory default but it will keep your recording and network set-up intact.

7. Follow the instructions on your TV.

8. When you are able to open or restart Sky service on your TV, pair your remote to your Sky box. Use this guide: https://www.sky.com/help/program-your-remote

9. Once you have your Sky remote working again, you can now follow this guide: https://www.sky.com/help/articles/using-paramount-plus

Good luck!

[Carla-lou39]

• Hello I reset the box but now my apps are different, it only shows peacock, paramount plus and netflix are now in the on demand section but says sorry no such programme? That's all changes since I reset the box,no BBC I player or any other app is in the APPS section?