Paramount+ not working

[BexA1110]

The paramount+ on my sky glass is very slow and sometimes gets stuck on the opening logo screen and won't load at all. The sky puck won't load past the logo screen either. Anything I have eventually tried to watch just gets stuck on a bufffering screen. I only took out the sky cinema package today and if it's not going to work I don't want to pay for it for 24 months 

[sidellmark]

Paramount Plus is not working.

[GD1]

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@sidellmark wrote:

Paramount Plus is not working.

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On what?   Sky Q, Sky Glass, Sky Stream?

PS your post has been moved from the Sky Go board as this is unrelated to the Sky Go app.

[sidellmark]

Sky Q, main boxes and mini boxes.

sometimes loads to menu but will not play content.

message says Uh-Oh. An error has occurred, but we're working on fixing it. We'll be up and running shortly.

problem since last night

[GD1]

@sidellmark  Your post has been moved to the correct board for Sky Q

[Nativebon]

Having issues here as well with Paramount+. Almost useless piece of words I don't want to use right now. How is it that we live in 2025, and yet big companies like sky can offer this type of horrible service. I don't care if it's a free add on. Either make it work or take it off. 

Why has everyone suddenly come to accept the worse service possible from these companies. 

[John6010]

Having trouble logging into paramount plus app on my sky q box. Keep getting different messages such as Internet not working or it just sits on a black screen. Got as far as the menu at one point then it froze.

[MrsSav3]

Paramount not working keeps buffering and not loading on Sky Q box. Netflix is very slow to load too

[Cootie87]

Same issue here it's still happening 

[bert0477]

I'm having issue with it as well. 
 Went to watch a programme and I was logged out. Tried to log back in and it won't work 

[rickybriggs1985]

Was working for me for a couple of days but is now stuck on a black screen. Have reset puck loads of times, disconnected it from Internet, unplugged it all sorts but same issue. Other apps on puck work absolutely fine.

[bazsarah]

Have tried resetting and rebooting everything. Have updated the app & updated the sky software still not working 

[PJR121]

Last two days I've been unable to get into Paramount+ via the app on my Sky Q box. Sometimes I get a black screen, sometimes the logo, sometimes the user list. Twice I've got to the programme page. But a lot of the time I get a spinning wheel of a blank screen.

Occasionally I get a message saying it's an internet issue (which it can't be as all other apps work) or that it's a problem their end.

Paramount+ app works on my TV (but is unwatchable due to sound issues) and on my fire TV in the bedroom, and via my phone. So just appears to be a Sky issue? Bit frustrating!

[lettice]

Noticed recently a number of you having some similar Paramount + issues.

Have moved/combined your posts.

Just to make sure.

First try the following if you have not done so already.

Power restart;

1. Press Standby on your Sky Q remote, then switch off or unplug at the mains and wait for the lights on your Sky Q box to turn off.
2. Plug in and switch your Sky Q box back on at the mains.
3. Wait for the on-screen instructions to disappear then press Home on your Sky Q remote. 
   Some features may take up to 5 minutes to return.

Refresh your apps;

1. Press Home on your Sky Q remote, then highlight Settings
2. Press 0,0,1 and Select to access the Installer menu
3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.
   The refresh can take up to 24 hours to complete.

Try a restart of your broadband router.

[John6010]

Have done all of these and still not working as of 5 mins ago