Paramount + activation not working

[M.owens]

We have sky cinima and have done the steps to active it  however when I go to sky.com/paramount plus-active it keep coming up with an error saying that I might've missed steps but I haven't. This is also our one and only new sky account that we had just gotten installed. 
I'm looking everywhere and people are just getting "follow the steps" as a response... I've followed the step a million times and it doesn't work!! 

[Tom-W19]

Hi M.owens

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you M.owens. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks