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Discussion topic: Paramount + Sky Subscription Problem

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This message was authored by: gd31

Re: Paramount + Sky Subscription Problem

Yes i have tried this but to no avail 

This message was authored by: ACI

Re: Paramount + Sky Subscription Problem

Paramount will NOT accept my email 

This message was authored by: Laing1

Re: Paramount + Sky Subscription Problem

Posted by a Superuser, not a Sky employee. Find out more

@ACI wrote:

Paramount will NOT accept my email 


@ACI did you follow the instructions on the link below regarding creating an accountr

 

https://www.sky.com/help/articles/paramount-plus-homepage


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
This message was authored by: SkyStreamer

Re: Paramount + Sky Subscription Problem

I emailed a complaint in to Sky which was picked up by the Sky Streaming support team. They were able to fix the issue by removing Paramount+ Premium from my account 'in the backend'. I have Sky Cinema, so they also did something to re-associate my Paramount account with Sky so that I get Paramount+ Basic via Sky (which is included in Sky Cinema).

 

The option to switch to Paramount+ Premium via an app subscription on my Sky Stream is available again, although I haven't done this yet.

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