Paramount + Sky Subscription Problem

[DrKriegerBot]

Hi,

I'll try and explain this as concisely as possible:

 - I have Sky Cinema and had paramount basic included, I set this up with no issues and used it for a while.

 - I upgraded to the next package up because the adverts were ridiculous, this was an additional £3 per month. This also worked fine.

 - I havent watched Paramount for about a month and when I came to log in via the sky TV app this week, it was in German, when I proceeded to the next page it was in English and asked me to reactivate through the TV.

 - I entered my email address (No QR offered) and it said "Uh-Oh there is a technical issue and we are working hard to fix it"

 - I logged on to my sky account and could see that Paramount was still active on my account in the bills and payments section.

 - I could also add the basic version for £0, but then was given an error page (maybe because of my upgrade to the next level?).

- In the app page of my sky account it then said that payment had failed in June, then was cancelled in July, the whole lot, even basic, my bill went out as usual for everything else. I've updated my payment method for sky marketplace but the subscription still states "renewal in progress"

- Ive spoken to sky and they cant work out what is wrong and have just said maybe its an error they are working on, and i've contacted paramount who were none the wiser either, so I'm currently stuck in limbo with not even the free version.

This seems a bit niche, but just wondering if anyone else has had the same problem? Thanks in Advance

[hrai]

The German bit is definitely weird (if this was Netflix I'd suggest that your account had been hacked)

Anyhow my only suggestion for the time being is to logon to Paramount+ via the web (or another app on your TV) and see if that brings any joy.

If you can you should see on the account section that the sub is handled by Sky (owtte)

[DrKriegerBot]

It is very odd isnt it. I've tried to log back in via paramount plus app and website and sky is no longer shown as a partner, only Apple TV and when I do log in to my account it is asking me to activate a subscription.

It seems that my subscription is stuck in a renewal process and paramount thinks it has been cancelled.

[nigea99]

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@DrKriegerBot wrote:

It is very odd isnt it. I've tried to log back in via paramount plus app and website and sky is no longer shown as a partner, only Apple TV and when I do log in to my account it is asking me to activate a subscription.

It seems that my subscription is stuck in a renewal process and paramount thinks it has been cancelled.

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hi @DrKriegerBot 

Even though you pay through SKY , the option to choose is (& always has been) Sign in With Paramount+ & not Sign in With Partner

[Edwin+G+D]

I'm having very similar issues, didn't realise the card had expired, updated details on the Q Box, now just showing as renewal in progress. If I log into  Paramount, I get "let's get started", "log out" or "log in with partner" but that partner is apple. Spoke to Paramount who said it's Sky, Sky couldn't work it out, one suggested remove and re-add Sky Cinema to try and clear it, next guy said this would reset contract and increase price!

[Martin+Cassidy]

Did you ever get a solution to this problem? I'm in exactly the same situation and neither Sky or Paramount seem to have any clue what to do to fix it.

[DrKriegerBot]

• I dont think that is correct. Its exactly what they suggested would fix it. I was told to tell paramount to completely remove my details from their system, then sky **bleep** around for a bit and last weekend they said they'd remove cinema and add it back to see if theres a problem. Its been 9 weeks so far and am awaiting a call back since they removed it on Sunday. I'll update once I've got mine fixed.

[DrKriegerBot]

Just an update on this.

Sky have removed my Cinema, just been told this hasnt fixed it and it's still a known problem. 

They've raised it again with their "back office".

[gd31]

i have the same problem 

Paramount+ with sky cinema but i can't log on.

says i need to pay but i have the basic with the package 

i have spent 5 hours on the phone to sky and paramount and still not resolved 

[Dave448]

I've just had the same happen to me