Hi,
I'll try and explain this as concisely as possible:
- I have Sky Cinema and had paramount basic included, I set this up with no issues and used it for a while.
- I upgraded to the next package up because the adverts were ridiculous, this was an additional £3 per month. This also worked fine.
- I havent watched Paramount for about a month and when I came to log in via the sky TV app this week, it was in German, when I proceeded to the next page it was in English and asked me to reactivate through the TV.
- I entered my email address (No QR offered) and it said "Uh-Oh there is a technical issue and we are working hard to fix it"
- I logged on to my sky account and could see that Paramount was still active on my account in the bills and payments section.
- I could also add the basic version for £0, but then was given an error page (maybe because of my upgrade to the next level?).
- In the app page of my sky account it then said that payment had failed in June, then was cancelled in July, the whole lot, even basic, my bill went out as usual for everything else. I've updated my payment method for sky marketplace but the subscription still states "renewal in progress"
- Ive spoken to sky and they cant work out what is wrong and have just said maybe its an error they are working on, and i've contacted paramount who were none the wiser either, so I'm currently stuck in limbo with not even the free version.
This seems a bit niche, but just wondering if anyone else has had the same problem? Thanks in Advance
