Paramount Plus

[Chris2026]

** UPDATE ** 23 JANUARY

I phoned sky today for an update- finally they acknowledge there is an issue and they have a fix - or two- still trying different options- but anyone with an issue should call for more information! 

[Chris2026]

spoke to soon.. hve been riund 5 different people trying to resolve- but keep trying! they are now attemoting to remove sky cinema and adding it again. this may reboot the paramount plus access. I am just checking and will report back., Long story short- when you phone sky- always ask first 'are you aware of the paramount plus incident affecting users on Sky cinema'' - if the person says no! ? ask to speak to someone else.

[Chris2026]

I spoke with SEVEN people today and none could fix it- serves me right for getting excited. After 55 minutes I gave up and will attempt later if anyone has an update please let us know!!

[Mr+Benn]

I called  Mondaywith the same issue. They spent an hour trying to fix it, but they just passed me thru to cancellation team. They had no idea why I was calling, so I said sorry not waiting any more time, and will call back later.  Hour later I get an email saying they've cancelled my packages including sport.  To say I was fuming was an understatement. Little miss stroppy must've been annoyed.  

[Vintage44]

Having just upgraded  to paramount plus, through Mysky, error  with p plus.

[Chris2026]

So I got through to someone who can USUALLY cancel and add paramount plus but she couldnt do it due to an error at their side. They have raised a CRF/incident firm and will apparently contact me when resolved or tried to - I know this is ( potentially) a big incident but the response has been ridiculous ! ( from someone who has seen and been on the pointy end of major tech incidents)  keep fighting the good fight people ! And post ANY updates here please 

[mr.tickle]

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@Chris2026 wrote:

So I got through to someone who can USUALLY cancel and add paramount plus but she couldnt do it due to an error at their side. They have raised a CRF/incident firm and will apparently contact me when resolved or tried to - I know this is ( potentially) a big incident but the response has been ridiculous ! ( from someone who has seen and been on the pointy end of major tech incidents)  keep fighting the good fight people ! And post ANY updates here please 

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User @Martin+Cassidy 

has posted the process which worked for him here: https://helpforum.sky.com/t5/Sky-Glass/Paramount-plus-renewal-in-preogress/m-p/5197210#M176585

From what I can tell, the CRF form is the first step, so you may get a good result.