I experience this same problem. It occured after my payment card in the marketplace expired, and my Paramount+ standard subscription payment failed. Sky didn't send any email to indicate that this had happened, and one day I found myself unable to access Paramount+ as I had no active plan.
I would have thought that if the payment failed for Standard I would get put back on the Basic (with ads) plan that is included with Sky Cinema, but this didn't happen, I had no plan on my Paramount+ account at all.
I tried to renew the standard plan, and got stuck in "renewal in progress" as well. It seemed like the link between my Sky account and my Paramount+ account had become broken in some way.
I was prompted to link again, but it always failed. When scanning the QR code, and then getting redirected to the Paramount+ website, I was told that my sky subscription had expired or didn't included Paramount+ which wasn't correct.
Sky tech support spent 3 months failing to fix this problem. They tried removing and readding Sky cinema 3 times.
The had me create a new Paramount+ account, a new Sky ID, and trying to link them together in a few different ways non of which worked. They also blamed Paramount a lot as well, suggesting it was all their fault (which it wasn't)
Eventually, I gave up with tech support, and found a way of fixing it myself.
Here's the solution which worked for me:
- I phoned Sky, and went through the cancellations team. I asked for them to cancel my Paramount+ standard subscription (I couldn't do it myself in the MySky app, as I just got a generic error message). The person I spoke to told me she couldn't cancel it because it was in the status of "renewal in progress". She had to raise a CRF (customer resoltion form) for me, and this got sent off to another team.
- A couple of days later, I checked the MySky app, and noticed that it was no longer showing me as having a standard Paramount+ subscription at all. In fact it showed me as having no Paramount+ subscription at all (I wasn't on the basic one either)
- On the TV (sky stream) I went into the Paramount+, and tried to setup things again. It still didn't work (followed the QR code, got the same error)
- The next day, I noticed in the MySky app, under Paramount+ there was an "activate" button. I gave it try, and it worked! My account was linked again, and I had the basic plan once more. I was then able to add the standard plan back again in the sky marketplace.
I'm not sure if it ultimatly worked because I activated via the MySky app or because I waited for a day before trying again (or both)
If you find yourself in the same situation, I would suggest not bothering trying to relink your account when the subscription is stuck in "renewal in progress". Get sky to cancell the stuck/broken subscription first and then try and set things up again.
