Paramount Pin Issue

[Andrewlloyd0808]

I've gone an issue with the Paramount Plus app where  I can't switch profiles from kids as it is asking for a pin. I have checked my account and it doesn't have a pin and I have tried adding a pin to my account and using this but it keeps saying the pin is wrong. I can't sign out as you can't do this from within a kid's profile and there's stupidly no way to force sign outs remotely from the Paramount side. I've tried resetting the apps from the 001 menu and this didn't help. Anyone got any ideas?

[ThePope27]

@Andrewlloyd0808 

See the below link on how to reset the Pin on Paramount+

https://help.paramountplus.com/s/article/PD-I-forgot-my-PIN-for-parental-controlled-content-on-param...

[Andrewlloyd0808]

I have followed all links to reset the pin. I've had it switched off completely, switched back on and reset the pin but it still asks for the pin on Sky. It doesn't ask on any other devices. It's like it's out of sync.

[ThePope27]

@Andrewlloyd0808 

Could it be that the app is locked and it's asking for your sky pin ? 

[Andrewlloyd0808]

I get into the app itself fine. I can play videos from the kid's profile so am in the app and on the right account. It is when I come to switch profiles it asks for a pin.

[Jinkyj]

Is there a resolution to this issue as I'm experiencing it now? 

[Chodley]

Call Paramount maybe?

[nigea99]

hi @Andrewlloyd0808 

I haven't any other profiles so I don't know if this would help but have you tried going in on another device to manage profiles  & delete the Kids profile (this must be done by the primary account holder)?

I guess it may only be for that device but it might just work across devices

[Jinkyj]

Logged on via my phone and deleted the kids profile. This worked. Thank you 

[Andrewlloyd0808]

I remember at the time nothing worked, including deleting the profile from another device so I had to reset the settings on the box which was a bit of a faff but the only thing that worked

[nigea99]

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@Andrewlloyd0808 wrote:

I remember at the time nothing worked, including deleting the profile from another device so I had to reset the settings on the box which was a bit of a faff but the only thing that worked

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@Andrewlloyd0808 apologies that I tagged you in this - I meant to tag @Jinkyj but guess my coffee had not kicked in !