Paramount + Issue

[serenataylor]

I finally got my sky QUHD installed today and Im trying to get Paramount plus working, (I am subscribed to Cinema) I have logged in successfully however when I click "get paramount plus" it hangs and then gives me an error:

"We'll be back soon. 

Something went wrong, but we're working on this, Please try again later.

MYSKY_2998"

How do I resolve this issue?

[oldfella]

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@serenataylor wrote:

I finally got my sky QUHD installed today and Im trying to get Paramount plus working, (I am subscribed to Cinema) I have logged in successfully however when I click "get paramount plus" it hangs and then gives me an error:

"We'll be back soon. 

Something went wrong, but we're working on this, Please try again later.

MYSKY_2998"

How do I resolve this issue?

---

Hi @serenataylor 

Once you have created your Account you need to click Sign in and not Get paramount Plus.

See help link

https://www.sky.com/help/articles/using-paramount-plus 

[serenataylor]

I have done this. 

I am logged into my paramount+ account. It gives me two options: sign out or get paramount+

[oldfella]

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@serenataylor wrote:

I have done this. 

I am logged into my paramount+ account. It gives me two options: sign out or get paramount+

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Hi @serenataylor 

If you are logged in you should be able to select Paramount plus content

[serenataylor]

No. It says I have no active subscription and I should click GET PARAMOUNT+ to subscribe at no extra cost. I click this and it throws an error. I'm getting the same error with Discovery plus.

[serenataylor]

 

 

[Goldie0101]

Hi did you manage to resolve this? I have the same issue after having Q installed today! Thanks 

[serenataylor · Accepted solution]

Hi yes, I had to update the box and it worked fine after. 

[Nightowl]

How did u "update the box"