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Discussion topic: PIN required when no parental lock on

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This message was authored by Rogue2808 This message was authored by: Rogue2808

PIN required when no parental lock on

Hi There! 

I live by myself (no comments!) and therefore have taken all parental locks off as it's not needed. However, I still have to enter my  PIN to watch things like Ted, if it's on in the afternoon. Or even the Simpsons some nights. 

what's going wrong? 


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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: PIN required when no parental lock on

Posted by a Superuser, not a Sky employee. Find out more

@Rogue2808 If you are watching age restricted content pre watershed then it'll always ask for the pin regardless of your settings

it's an ofcom regulation requirement that Sky must adhere to and cannot be override by sky or the customer

https://www.ofcom.org.uk/consultations-and-statements/category-2/mandatory-daytime-protection#M1014

certain channels like Sky Atlantic and Sky Comedy are taking advantage of a rule change that allows them to broadcast age restricted content pre watershed providing they apply Mandatory daytime protection , that cannot be overridden by the the customer , it seems that Sky have decided to apply this rule to each individual program that the rules apply to rather than the channel, so this means that if you have entered the pin to access the channel and the following program is also age restricted you will be asked to enter the pin again when that program starts even though you are already on the channel


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: PIN required when no parental lock on

Posted by a Superuser, not a Sky employee. Find out more

@Rogue2808 If you are watching age restricted content pre watershed then it'll always ask for the pin regardless of your settings

it's an ofcom regulation requirement that Sky must adhere to and cannot be override by sky or the customer

https://www.ofcom.org.uk/consultations-and-statements/category-2/mandatory-daytime-protection#M1014

certain channels like Sky Atlantic and Sky Comedy are taking advantage of a rule change that allows them to broadcast age restricted content pre watershed providing they apply Mandatory daytime protection , that cannot be overridden by the the customer , it seems that Sky have decided to apply this rule to each individual program that the rules apply to rather than the channel, so this means that if you have entered the pin to access the channel and the following program is also age restricted you will be asked to enter the pin again when that program starts even though you are already on the channel


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: PIN required when no parental lock on

Posted by a Superuser, not a Sky employee. Find out more

@Rogue2808 wrote:

 

I live by myself (no comments!) and therefore have taken all parental locks off as it's not needed. 


Essentially the Broadcasting Code and its underpinning legislation do not contain any exemption based on personal circumstances (which platform providers have no way to establish or verify anyway)

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Invisiblename This message was authored by: Invisiblename

Re: PIN required when no parental lock on

Posted by a Superuser, not a Sky employee. Find out more

@Rogue2808 wrote:

Hi There! 

I live by myself (no comments!) and therefore have taken all parental locks off as it's not needed. However, I still have to enter my  PIN to watch things like Ted, if it's on in the afternoon. Or even the Simpsons some nights. 

what's going wrong? 


Gotta live with it! But you can make it easier by changing your PIN to something simple like 1111

I am just another Sky customer!
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