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[JN4]

Had skyq installed a couple of weeks ago.Every time I try accessing the red button recap on sky sports for example,i get a blue screen saying" There is a technical issue.Please try again later" code WGT8. The red button never loads.

[nigea99]

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@JN4 wrote:

Had skyq installed a couple of weeks ago.Every time I try accessing the red button recap on sky sports for example,i get a blue screen saying" There is a technical issue.Please try again later" code WGT8. The red button never loads.

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hi @JN4 

Does SKy Sports appear as an app 

Home - apps

Also what happens if you select the (...) button to the right of the Home key  & select the SKy Sports App from there ?

[Laing1]

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@JN4 wrote:

Had skyq installed a couple of weeks ago.Every time I try accessing the red button recap on sky sports for example,i get a blue screen saying" There is a technical issue.Please try again later" code WGT8. The red button never loads.

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@JN4 I think sometimes refreshing the apps sorts this error message 

you need to enter the engineers menu
To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

[JN4]

I get the same technical issue message when I open the app from the home key.The sky sports app opens on the right of the screen. Why is the red button option/recap not working?

[nigea99]

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@JN4 wrote:

I get the same technical issue message when I open the app from the home key.The sky sports app opens on the right of the screen. Why is the red button option/recap not working?

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hi @JN4 

When you open the app from the (...) button do  you know if it is deifinitely the new SKY Sports app which typically starts with a list of live/upcoming Football & a left menu set of icons to take you to other sports ?

I suspect you are getting the old SKY SPorts app which had Results listings (I think) amongst other options

It may be that your Software & apps are not fully up to date

To check & refresh if needed follow all the steps on this link (skipping any that are OK):
Software / Apps update 

Note after selecting the Refresh apps (as detailed later in that link) it may tae a little time for them to refresh
  

[JN4]

Yes. I have the old options. My teams,scores  & tables etc.

[nigea99]

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@JN4 wrote:

Yes. I have the old options. My teams,scores  & tables etc.

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@JN4  I suspected that might the reason - Please do follow the steps in the link I also gave

I think the problem you are getting with the red button is that it is trying to launch the new SKY Sports app that you don't have 

[JN4]

Thank you. I am now refreshing my apps. Hopefully that will fix the issue.

[nigea99]

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@JN4 wrote:

Thank you. I am now refreshing my apps. Hopefully that will fix the issue.

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Is your software also Q270 ?

[JN4]

How would I find this? My apos have refreshed but I still have the old sky sports menu.

[nigea99]

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@JN4 wrote:

How would I find this? My apos have refreshed but I still have the old sky sports menu.

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Have you followed the link I posted ?

[JN4]

Software version is Q230

[nigea99]

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@JN4 wrote:

Software version is Q230

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Definitely out of date - as Q270 is th elatest & I think needed for the latest Sports App

As per the link 

On the Home - Settings - System Info - Software Version -

Scroll right & select Setup  & Press Software Download

[nigea99]

BTW @JN4 

Don't forget to do this on all boxes

[JN4]

I have downloaded to Q270 on the main box. Do I have to do this on all mini boxes for the update to work,as I still have the technical issue message showing and the old sky sports app on the main box.