24 Jul 2024 06:29 PM
Our sky box isn't working
24 Jul 2024 06:41 PM
Posted by a Superuser, not a Sky employee. Find out more
@Christopher41 wrote:
nothing on the screen and the light is staying orange
Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.
24 Jul 2024 06:35 PM
Posted by a Superuser, not a Sky employee. Find out more
@Christopher41 wrote:
Our sky box isn't working
Exactly what is happening?
Is there any Onscreen message?
What colour is the Led on the front right of the Q box\?
24 Jul 2024 06:36 PM
nothing on the screen and the light is staying orange
24 Jul 2024 06:39 PM
We just cant get it back on , weve tryed differents leads and nothing is bringing it back on
24 Jul 2024 06:41 PM
Posted by a Superuser, not a Sky employee. Find out more
@Christopher41 wrote:
nothing on the screen and the light is staying orange
Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.
24 Jul 2024 06:50 PM
Thankyou it's come back on.,, but the volume on the remote stopped working
24 Jul 2024 06:50 PM
Even with new batteries
24 Jul 2024 06:52 PM
All working now !
29 Aug 2024 10:18 AM
We have a sky+HD box not a skyQ and the same problem is happening to us. The remote works as it can turn on the TV but the light remains orange on the sky box. We've turned it off many times but are unsure what to do.
29 Aug 2024 10:29 AM - last edited: 29 Aug 2024 10:29 AM
@Nas34 wrote:We have a sky+HD box not a skyQ and the same problem is happening to us. The remote works as it can turn on the TV but the light remains orange on the sky box. We've turned it off many times but are unsure what to do.
Sky no longer support Sky+HD boxes so your options are to switch to Sky Q or source a replacement Sky+HD box from eBay or a refurbished box supplier. Amazon sell renewed +HD boxes for under £50.
You can just swap your cabling and viewing card over and carry on as you were.
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