Our sky box has stopped working

[Christopher41]

Our sky box isn't working 

[oldfella]

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@Christopher41 wrote:

Our sky box isn't working 

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Hi @Christopher41 

Exactly what is happening?

Is there any Onscreen message?

What colour is the Led on the front right of the Q box\?

[Christopher41]

nothing on the screen and the light is staying orange 

[Christopher41]

We just cant get it back on , weve tryed differents leads and nothing is bringing it back on 

[oldfella · Accepted solution]

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@Christopher41 wrote:

nothing on the screen and the light is staying orange 

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Hi @Christopher41 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

[Christopher41]

Thankyou it's come back on.,, but the volume on the remote stopped working 

[Christopher41]

Even with new batteries 

[Christopher41]

All working now !

[Nas34]

We have a sky+HD box not a skyQ and the same problem is happening to us. The remote works as it can turn on the TV but the light remains orange on the sky box. We've turned it off many times but are unsure what to do.

[Mister_Dalek]

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@Nas34 wrote:

We have a sky+HD box not a skyQ and the same problem is happening to us. The remote works as it can turn on the TV but the light remains orange on the sky box. We've turned it off many times but are unsure what to do.

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Sky no longer support Sky+HD boxes so your options are to switch to Sky Q or source a replacement Sky+HD box from eBay or a refurbished box supplier. Amazon sell renewed +HD boxes for under £50. 

You can just swap your cabling and viewing card over and carry on as you were.