Our Sky Q remote control is worn out. How do we order a replacement?

[MikeJill16]

Our sky Q remote control is worn out with various buttons not working. We need a replacement.

I have tried searching for help, keep getting referred to help guides that are no help and wasted loads of time with the virtual assistant that is a great example of artificial unintelligence.

All we need is an email address, phone number or form to request a replacement remote control!

Can anyone help?

Thanks

[Daniel0210]

@MikeJill16 
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

(It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare).

[MikeJill16]

Thanks

Its certain buttons, notably the 0 that are just worn out.

On the basis that when we gave up multiscreen (trying to reduce costs) Sky insisted we return the remote, surely they should replace it?

[oldfella · Accepted solution]

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@MikeJill16 wrote:

Thanks

Its certain buttons, notably the 0 that are just worn out.

On the basis that when we gave up multiscreen (trying to reduce costs) Sky insisted we return the remote, surely they should replace it?

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Hi @MikeJill16 

As already posted there is a form to replace your remote (free of charge) unless you are in ROI.

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment

[Des74]

I know this is an old thread but it doesn't matter if you're in the UK  or ROI as I am and have received a free replacement already. Now I need one for my mini box and have applied for one.

[DBG3]

Hi

I just tried your link as my Sky remote volume simply stopped working but when I try to get any help on their website, it refers to Sky glass etc and I just have ordinary Sky!

Don't get me started on their VA!

Thanks for that link though, hopefully it'll work for us.

[Dinkydinah]

Hodo I replace broken  remote 

[Daniel0210]

@Dinkydinah 

Have you read the answer already provided above? 

[tomnick]

Wow

glad I read this. 
replacement on its way. 
just about to buy one. 👍🏻

[Anonymous]

Could I please order a sky Q remote as mine as gone.  There's 3 buttons that work  i can't turn my TV on with it so I'm watching nothing at the moment till I receive one. Thanks

[Daniel0210]

@Anonymous 
If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[tomnick]

I used the link provided and received a new remote FOC within 48 hours. Excellent service. 

[PandJ2020]

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@Anonymous wrote:

There's 3 buttons that work  i can't turn my TV on with it 

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Use the TV remote?

[tomnick]

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch
use this link. 
get a new remote FOC

[db118]

I ordered a replacement via my account and told would arrive within 3-5 working days and confirmation email to my sky email also said 3-5 days but it didn't arrive.   I queried the delivery date and all I get is I need to speak to someone on the phone for a review.   What is that about?   I am supposed to be a VIP customer but cannot even get a replacement remote.