One sky q box not giving new Chanel’s I ordered

[Nuffy]

I pay for 2 boxes and only one is showing the new channels I have just added

[Daniel0210]

@Nuffy 

What new channels? Which box?

[Nuffy]

Sky Q box Ipsy for 2

ordered Netflix and discovery plus only working on 1 to surly if I pay for 2 they should play on 2

[PandJ2020]

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@Nuffy wrote:

Sky Q box Ipsy for 2

ordered Netflix and discovery plus only working on 1 to surly if I pay for 2 they should play on 2

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Sky's multiscreen subscription doesn't cover 3rd party subscriptions.

The base level of Netflix only includes 1 screen.  (You should be able to watch on both but just not concurrently).  I'm not sure of Discovery+ - others will confirm.

[TimmyBGood]

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@PandJ2020 wrote:

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@Nuffy wrote:

Sky Q box Ipsy for 2

ordered Netflix and discovery plus only working on 1 to surly if I pay for 2 they should play on 2

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The base level of Netflix only includes 1 screen.

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Netflix Standard with Adverts is two screens in HD: the old Netflix Basic (one screen in SD) doesn't exist any more.

[TimmyBGood]

@Nuffy 

Discovery+ and Netflix are app services, not channels.

I'd suggest a full reboot (power supply removal and replacement) on the main Q box and then the Q Mini.

[PandJ2020]

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@TimmyBGood wrote:

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@PandJ2020 wrote:

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@Nuffy wrote:

Sky Q box Ipsy for 2

ordered Netflix and discovery plus only working on 1 to surly if I pay for 2 they should play on 2

---

The base level of Netflix only includes 1 screen.

---

Netflix Standard with Adverts is two screens in HD: the old Netflix Basic (one screen in SD) doesn't exist any more.

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Ah, ok - OP should be fine.  However, they call them 'channels' - technically, they are accessed via an App.

[Chodley]

You do need to register your ID on the apps separately on each box